Here are answers to most of our frequently asked questions. If the answer you are looking for cannot be found here, do not hesitate to contact us for an immediate response to your inquiry.

PRINTING RELATED

  • Are the photo cards professionally printed?
    Yes, our products are printed with a professional photo lab.

  • How long does it take for my order to print?
    In general, we do not give specific time frames. We may estimate a given time frame for the printing process, but shipment may vary depending on your location.

ORDERING & PROOFING

  • Is there a minimum order?
    Yes. The minimum order for photo cards on photo paper is 30 cards. For press printed products, the minimum order is 1 pack (25 cards).

  • What if I want an extra design with my order?
    Each additional design is $15 (per design) for one order at one given time. For example, you cannot order one design and return a week later for the $15 design price.

  • Do you offer "design only" services?
    We discontinued this service. However, we offer the service from time to time, depending on the season. We recommend that you join our mailing list for updates on the "design only" service.

  • Do you accept rush orders?
    We apologize but we do not accept rush orders. Orders are processed on a first come, first serve basis. Additionally, they are processed depending on when we receive all the proper information and photos to proceed with an order.

  • What kind of payments do you accept?
    We accept online credit card payments, electronic check payments, and instant bank transfers through Paypal. Paypal is safe and recognized worldwide for online payments. We also accept money orders or cashier checks through the mail. Sorry, we do not accept personal checks.

  • I received my order but there is a problem!
    When you review your proof, please review it carefully and ensure that all of the information is correct. Once we receive your final approval, your order is sent directly for print. Once a print request has been made, it cannot be cancelled. All other concerns you may have should be addressed to customer service.

  • What is an E-proof?
    An E-proof is an electronic proof we send to you for review. From the proof, you can let us know if there needs to be any changes or if it's ready to go for print.

  • What is your return policy?
    Due to the nature of our products, we do not offer refunds

PHOTO RELATED

  • Can you convert a black and white photo to a fully colored one?
    Sorry, no we can't. We can only convert a colored photo to black and white or sepia.

  • Would you be able to convert my photo to black & white but keep a certain item in my photo in color?
    Yes, we offer color selection in our photos.

  • How do I submit my photos to you?
    They can be emailed to photos@hanahoudesigns.net. Please include your first & last name on the subject line so that we can properly identify your photos to match your order. If you do not have any digital or scanned photos, you can also mail them to our office. All mailed photos will be returned back to you along with your order.

  • Can I send more than one photo?
    Of course! We always recommend that you send more than one photo.

  • Can I send a photo from my camera phone?
    Since photos taken from a camera phone do not have a high resolution, we ask that you do not send us any photos taken with a camera phone.

  • What kind of photos can I send?
    You may send us digital photos via email or printed photos through mail for us to scan. We cannot replicate any photos taken by a professional photographer or studio without a written release form.

SHIPPING RELATED

  • What shipping method do you use?
    We ship via USPS Priority Mail.

  • Can you ship express or overnight?
    Of course! But expedited shipping charges will be at your expense.

  • Do you offer shipping insurance?
    Yes, we do. It is an additional $3 per package and it covers loss, theft, and damage to your package.