At Hana Hou Designs, we want to ensure that we provide the best customer service and exceed your expectations of our products. We have friendly customer service professionals that will cater to your needs to get the job done perfectly!

WHEN PLACING YOUR ORDER

• You have the opportunity to browse through our online catalog and select a design that is already available

• If none of the available designs suit to your liking, fill out our order form and we'll contact you as soon as we receive it

• We will discuss a variety of things, such as, the size of your card, font and color choices, photo quality and so forth

WHEN SENDING PHOTOGRAPHS

• Once you complete your order form, send us your photo(s) to our mailbox at photos@hanahoudesigns.net. On the subject line, please include your first and last name so that we can easily identify your order with your submitted photos

• Please review our photo tips to help you with your photo taking skills. If your photo(s) have been taken by a professional photographer, we need a photographer/studio release form.

OUR ORDER PROCESSING

• Once we confirmed we received the correct photo and order form, we'll notify you via e-mail that both have been received

• Our basic time frame to implement your photo(s) and information to any of our designs online is between 24-48 hours. Custom made designs may be 48-72 hours

PROOFING YOUR ORDER

• We will edit and enhance the photo(s) you provided us. Please remember to review our photo tips about photo submissions. We can make colored photos in to sepia, black & white, or selective coloring upon request. We may provide the photo enhancements if it suits the design.

• If necessary, we will resize any photos to fit your design. If a custom design is requested, we may design the layout that you desire with matching backgrounds and/or fonts.

• Upon completion of your design, we will send you an e-mail containing the link and login information to view your proof online. Please review your proofs carefully (such as names, dates, photo placement, etc.). Let us know if you approve your proof or if we need to make any changes. If changes are made, we will send you another email for the proof with the amended changes.

• Once your approve your final proof, we will send you an invoice through Paypal. If you decide to mail us a payment, we will send you an invoice through email.

PRINTING PROCESS

• Once we receive your payment, we will submit your order for printing. Your order will first come to our offices to ensure that everything is perfect. After we review your order, we ship your order to you!